What type of jobs can I post?

At the moment, we are focused on the hospitality and events sector. Source a wide range of freelancers, such as: Baristas, Bartenders, Waitstaff, Event Staff, Dish hands, Bar Backs, Door Staff, Promotional Staff. However, watch this space. We will be expanding into other sectors in the near future.

How do I screen the Heroes?

Good news. With our industry-tested algorithm, we do the initial stage of screening for you. Are you after a Barista with over 5 years experience? Our App will automatically filter freelancers with that relevant experience. Do you wish to conduct further screening? Check out the freelancer’s in-app profile, their in-app rating, or reach out to them personally with our in-app messaging and video chat feature.

How do I know if someone has the relevant licenses (RSA/RCG etc.)?

Our algorithm does that job for you, only showing you freelancers that have the relevant certification. Alongside this, all certification is included in the candidate’s profile.

Can I hire more than one Hero?

Of course you can! When posting a job, specify how many people you need. A lot of businesses on our platform source a large group of Heroes, to help them out at events and functions.

Is there a fee?

There are no fees involved with using the app - it’s free to post a shift, receive applications and chat with applicants. The only cost is the “success fee”, which occurs once the business has offered a shift, and it has been accepted by the Hero.

How do I pay people I hire on SHFTHero?

You pay our Heroes directly! Businesses can use our in-app messaging to gather the Hero’s necessary banking information.

What if I am dissatisfied with the Hero?

Here at SHFTHero we pride ourselves on the high level of quality and experience within our community of Heroes. However, we know that expectations can not always be met. To solve this issue, our platform has an in-app rating system, where businesses can rate Heroes after the shift has been completed. We’re bringing online reputation to the hospitality and events industry.

Can I extend a shift?

No, you cannot change shift times within the app. If the shift is extended, you are required to pay for the additional time worked.

Can I terminate the shift prior to scheduled completion time?

If the shift has already begun, it will only end once it reaches the elapsed time. However, if the Hero does not show up, you do have the option to terminate the shift and note the Hero as being absent

Can I select the same Hero in future?

Yes! That's why we built the 'nudge' feature. When posting a job, nudge your previous Hero to let them know you've posted a shift.

What happens if the Hero doesn't show up?

We will give you in-App credit equal to the amount of the success fee so that you can find another Hero. We take cancelled shifts seriously here at SHFTHero and will review the Hero's account and re-evaluate their access to the platform.

What happens if a Hero cancels before the shift starts?

We will give you in-App credit equal to the amount of the success fee so that you can find another Hero. We take cancelled shifts seriously here at SHFTHero and will review the Hero's account and re-evaluate their access to the platform.

How do I make the payment for the success fee?

Simple! Our third party payment provider will automatically facilitate the payment once the shift has been accepted. (Remember: you would have entered your business' credit card details upon your first shift).

Do I need to check the Hero's eligibility to work in Australia?

Upon signing up to our platform, Heroes are asked for their confirmation of their right to work in Australia. Following this, we also remind them to bring their ID along to their shift.

Is SHFTHero available in my city/ country?

We are currently operating in Sydney, but plan to grow interstate soon!

Can I check payment history?

Of course you can. In the app, just click on Settings > Payments.

Do I have to make a superannuation contribution for the shift worker?

As an employer you need to abide by the Superannuation Guarantee requirements. https://www.ato.gov.au/Business/Super-for-employers/

What benefits do I have to provide to the shift worker?

As an employer, you are required to abide by the Fair Work Act and comply with any relevant Award.

Is the Hero an employee (full time, part-time or casual) or a contractor?

In the majority of cases, it's likely that Heroes will be casual employees. However, the actual arrangement is up to you.